Outsourcing 101
Business Process Outsourcing (BPO) is a best practice that allows companies to shift expensive, labor-intensive business processes to low-cost and efficiently organized teams that can leverage economies of scale. NTrust’s primary focus is on providing outsourced services in the area of Real Estate Lease Administration. We start by working with you in preparing a solid business case that demonstrates the financial benefits of outsourcing your lease administration operations and defining quality standards that must be met. Next, full responsibility for the process to be outsourced is transitioned to our state-of-the-art operations center. Once transitioned, your Lease Administration tasks are managed by us, onshore, using our systems infrastructure and project managers. Ongoing performance monitoring ensures that the outsourced process meets or exceeds our guaranteed service levels.
Outsourcing real estate business processes can result in significant cost savings and other advantages to your organization.
While there are many advantages associated with outsourcing lease administration processes, the most critical benefits include cost savings, access to scarce resources, operations flexibility, and the ability for you to focus on core competencies.
Outsourcing your Lease Administration processes result in significant cost savings to you because of our economies of scale and geographic reach. Moving your labor-intensive activities to one of our state-of-the-art operations centers, allows you to benefit from economies of scale and a highly trained, professional workforce. Lease Administration, lease audits, data entry, application development and similar tasks are accomplished at a much lower cost and in much shorter timeframes without compromising quality. Cost savings also arise as we absorb many of the physical assets and capital investment in lease administration systems infrastructure, which allows you to reduce your long-term capital investments, depreciation, and general and administrative expenses.
Besides saving cost, outsourcing your lease administration activities also allows you to access resources in short supply. NTrust provides world-class capabilities, modern and efficient technologies, and highly educated personnel that your organization might lack internally. We have access to a large pool of skilled human capital to make up for potential shortages of talented manpower at your company, thus allowing you to augment your staff with specialists on a temporary or even permanent basis.
Furthermore, engaging NTrust for your lease administration activities means you retain operations flexibility to respond to market realities. Outsourcing to us is frequently leveraged to bridge critical short-term resource requirements, or to immediately take advantage of business opportunities that present themselves on short notice. Using us as your offshore services provider results in operational speed and agility, thus effectively preventing you from being locked into expensive long-term commitments.
Lastly, outsourcing your lease administration 'grunt work' to NTrust frees you to focus on core competencies. In an increasingly competitive environment, nothing is more critical to your success than being able to compete on price or to provide the highest quality service and/or products to your clients. Outsourcing provides this capability as it eliminates non-strategic, labor-intensive activities associated with your day-to-day operations. You can focus your company’s financial, technological and human resources to maintain and improve your organization's core competencies, i.e., your primary strengths and competitive differentiators, whereas we will manage your non-core processes.