OUR STORY
NTrust is the global industry leader specializing in delivery of technology-enabled services for the CRE industry. Established in 2003 by CRE industry specialists, NTrust has over 1,100 employees worldwide and has completed over 1,000,000 lease abstracts from 40 languages and 106 countries. Our clients include global REITs, owner/developers, service providers and occupiers.
OUR TECH
NTrust has been highly successful in leveraging innovative technologies such as Artificial Intelligence (AI) and specialized BOTs to deliver cost-effective and efficient lease data solutions.
We offer two powerful software platforms that streamline processes and maximize operating efficiencies. REmaapAI provides unparalleled document abstraction, workflow, and analytics to enhance the efficiency of your back office. REAP+ is ASC 842 compliant and enhances efficiency for occupiers by reducing the complexity of managing real estate portfolios with industry leading reporting tools.
OUR FUTURE
We constantly train and expand our team’s capabilities to provide people able to move your company into the future. We create teams that include young, energetic and fast learning people with experience leaders and managers. We recruit motivated and conscientious team members and provide them with career paths that help us retain the best talent.
We constantly review technologies to see how they can add value to our clients. Blockchain, AI and BOTs are just some of the emerging technologies we employ to deliver the quality, flexibility, and responsiveness our clients admire. And all of our activities deliver exceptional value.
OUR CLIENTS
NTrust works solely in the CRE space. Our domain expertise is deep, allowing us to serve a broad range of clients internationally. We can count 100 of the Fortune 500 as clients, 5 of the top 10 Retail REITs, 4 of the top 10 Healthcare companies, and in total over 600 clients in our 16-year history. We also work with companies and Family Offices with as few as 100 leases.
At NTrust, our clients don’t think of us as just vendors. They think of us as their partners. Partners in streamlining their processes. Partners in creating best practices. Partners in improving their bottom lines.
With this depth of experience and our partnership approach, you can feel very confident in working with our team and in the quality of our work.
OWNER /
OPERATORS
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SERVICES
PROVIDERS
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CORPORATE
OCCUPIERS
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INSTITUTIONAL
INVESTORS
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RESIDENTIAL
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OUR APPROACH
THE INNOVATION APPROACH
To NTrust, innovation is rooted deep in our DNA. We listen keenly to our client’s challenges and continuously evaluate emerging technologies to build innovative, efficient and cost-effective solutions for our client’s growth and success.
NTrust’s ability to continually innovate creates an environment where our clients can re-evaluate current process, remove unnecessary and often time-consuming steps, and allow collaboration with better visibility for the whole team. Streamlining processes and improving teamwork is what innovation is all about.
THE PROJECT MANAGEMENT APPROACH
NTrust’s Project management approach works hand in hand with our Innovation Approach. It assures that the processes defined by the Innovation Approach are adhered to or improved upon during the project. NTrust’s project managers are all fully trained to assure that we can successfully execute projects and services, delivering the highest quality and consistency.
NTrust uses the following five principles as guides for each project we undertake:
FLEXIBILITY
| We work with our client to define the best processes for their needs. We never use a cookie-cutter approach. |
TRANSPARENCY
| Our project manangement approach focuses on providing complete visibility of a project's progress 24/7. No surprises. |
ACCURACY AND
CONSISTENCY
| NTrust creates a scope document / SOP for every project and fine-tunes it through a pilot. All team members are trained to embrace this to assure accuracy and consistency. |
TIMELINES
| Our weekly delivery plan along with our pending task list enables a smooth workflow and timely completion. |
EFFICIENCY
| We constantly project progress, find ways to remove bottle-necks and optimize resource utilization. |
THE QUALITY MANAGEMENT APPROACH
NTrust is obsessive about quality. That’s why in our abstraction process we have three levels of quality checks, plus an independent risk management team that audits all client deliverables every month. Our quality process, outlined below, holds true for all our services - abstraction through financial reporting.
PRELIMINARY CHECK
| The first level of quality control starts with a quality check of the documents received. This process is accelerated through the use of BOTs. |
ELIMINATING ERRORS
| The next level of quality checking is for the completeness and organizational quality of the documents. This assures that all activities will be accurate and complete. |
ELIMINATING COMMISSION
ERRORS
| NTrust’s business validation rules engine is used to verify that all data is accurate. With over 200 business validations, we assure 100% accuracy of all numeric data. |
RISK ASSESSMENT
| The Risk Management Department is independent and reports directly to the CEO. They review documents across multiple deliverables and identify any items delivered that are not to scope. |
Srikanth Ramachandran (Sri)
CEO & President
Jaya Ramachandran
Chief Financial Officer
Martin Betts
Vice President
Commercial Real Estate for EMEA
Richard (Rick) Platzek
Chief Marketing Officer
David W Brown
Vice President
Mike Pollasky
Vice President
Services
